Refund Policy

🌷 The Lumea Luvay Refund & Return Policy 🌷

Because your wellness is always worth protecting.

At The Lumea Luvay, we’re devoted to offering more than just products — we provide intentional comfort, care, and healing. Every item is carefully chosen to support your journey through womanhood, motherhood, and everything in between. That’s why we take pride in maintaining the highest standards in safety, hygiene, and customer experience.

✨All Sales Are Final — Here’s Why:

Due to the intimate and personal nature of many of our products — including wellness supplements, menstrual care, wearable items, and therapeutic accessories — we cannot accept returns or exchanges once an order has been placed. This is to ensure the health and safety of all our customers.

But don’t worry — if something isn’t quite right, we’re here to make it better.

🌸 Refunds or Store Credit May Be Issued If:

• Your item arrives damaged, defective, or not as described

• You contact us within 7 days of delivery with photos or video of the issue

• Your order never arrives and tracking cannot confirm delivery

In these cases, we’ll do our best to offer a refund, store credit, or replacement based on the situation and product availability.

Please note: We do not offer refunds for buyer’s remorse, order errors, or delayed shipments outside our control.

 

⏳ Processing Time⌛️

Please allow 1–2 business days for processing before your order is prepared for shipment. Once shipped, your delivery time will depend on the product and location.

 

💌 Still Have Questions?

Our care team is just an email away. Reach out to us anytime at careteam@thelumealuvay.com and we’ll lovingly guide you through next steps.